Support & Contact

If you need help with your TopUp, please read the following before contacting support:

Before You Contact Us

• Ensure you are using the Pi Browser with a valid Pi username.
• Double-check the phone number, country code, and operator before submitting.
• Check your transaction history in your Pi Wallet to confirm payment status.

Contact Method

We offer support directly through the Pi Browser interface. You can reach us by sending a message through the Contact page.

Typical Response Time

Our team usually replies within 24 hours on business days. Please include your Pi username and phone number used for the TopUp.

Important Notes

• We do not offer refunds once the recharge is processed.
• We cannot reverse TopUps made to incorrect numbers.

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Support available: Mon–Fri, 9AM–5PM UTC