If your question is related to an order, open a dispute directly from My Account so our team can review the correct order history and tracking details.

• Allow up to 24 hours for non-completed orders unless the order already completed successfully.
• Keep your order number and Pi payment confirmation available.
• Add screenshots when you want us to review a wallet, code or delivery issue faster.

We review disputes and support requests as quickly as possible. Completed orders can be disputed immediately; pending deliveries should be allowed up to 24 hours first.