By using Topup Pi, you agree to use the service lawfully and to provide accurate account, payment and order information.

• All checkout pricing shown in the app is displayed in PI.
• Orders move forward only after payment is approved and confirmed.
• Provider taxes, destination-country taxes or legal adjustments may affect what is ultimately received on some products.

• Company name: DIGITAL EFORIE ORG SRL
• Registered office: Str. Traian, Bl. D, Sc. B, Ap. 22, Eforie Nord, Constanța, Romania
• Trade Registry No: J13/2563/29.07.2021
• Tax Identification Code (CUI): 44665243
• Email: support@topuppi.com
• Website: topuppi.com
• Supervisory authority: National Authority for Consumer Protection (ANPC) - www.anpc.ro
• Applicable law: Romanian law and EU legislation.

• Topups, gift cards and eSIMs depend on external provider availability and destination-country rules.
• Some products are delivered instantly, while others may require additional processing time.
• If a provider cannot complete an order, the order may be retried, failed or refunded according to the actual provider result.

Refund requests are reviewed based on payment confirmation, provider status and the actual delivery result. If an order is still processing, please allow the stated review window before opening a dispute.

You are responsible for the Pi account used at checkout. Personal billing information can be updated from My Account, and account deletion removes the user account while preserving historical order records for reporting and service statistics.